Change of Mind - 7 Day Limit
- If you change your mind & no longer wish to own any product that has been purchased from Hammer Roo the goods may be returned within 7 days from the date of receiving item if delivery was selected, or 7 days from purchase date in store for a store credit or exchange. You are responsible for the cost of return freight. Some exclusions apply, please see below.
- Please get in touch to request a return at Info@HammerRoo.com.au & familiarize yourself with the full return conditions/process.
Situations when a customer may not return an item (excluding faulty items).
Custom Made Goods
- Customers may not return goods that have been modified to meet their needs, for example - sandpaper cut to length, custom made furniture etc.
- Please note, custom made or modified goods are unable to be returned unless agreed in writing by Hammer Roo Management.
Special Ordered/Non-Stocked Products
- Special order products which aren't normally stocked in store can not be returned, exchanged or cancelled once the order has been placed. If the item is on back order we will contact you with an estimated time frame.
Epoxy, Finishes, Glues & Other Liquids
- Customers may not return under any circumstances epoxy, finishes, glue & other liquids due to risk of improper storage and/or contamination.
PPE and Personal ProductsÂ
- Due to the possible health implications, customers may not return under any circumstances any PPE or Personal Products that have been opened or used in any way. Including but not limited to: masks/respirators, gloves, glasses/goggles etc.
- Goods may be returned by the customer if they believe the goods are faulty, in this case the return of goods is managed by the Warranty Process. If the fault is minor, we will at our discretion, repair or replace the item within a reasonable time. If there is a major failure with the item, you may choose a refund, exchange or repair.
- Where an item is damaged through misuse or abnormal use we cannot provide a refund, exchange or repair.
