Privacy policy

Last updated: July 8, 2025

At Hammer Roo, we are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us online or in-store. By using our services, you agree to the terms of this policy and consent to the practices described herein.

Collection of Personal Information

We collect personal information to help us provide you with the best possible service, whether you're shopping online, visiting our store, or getting in touch with our team.

The types of personal information we may collect include:

• Your name and contact details (like email address, phone number, and postal address)
• Your purchase history or order information
• Payment details (processed securely through third-party platforms, we don’t store card info)
• Any communications you have with us (emails, messages, or feedback)
• Information you provide when signing up for our newsletter, promotions, loyalty programs, and in person events.
• Basic data from website use, such as IP address, browser type, and pages visited (used to improve our site and user experience)

We only collect personal information that’s necessary for our business operations, and wherever possible, we collect it directly from you.

If you prefer not to share certain details, that’s completely fine, but it may limit what services or support we can offer (for example, placing an order or delivering your purchase).

How We Use Your Personal Information

We use your personal information to run our business smoothly and to give you the best possible experience with Hammer Roo. This includes:

• Verify your identity
• Processing and delivering your orders
• Responding to enquiries or providing customer support
• Sending order updates, invoices, or important service information
• Keeping you informed about new products, special offers, and promotions and other marketing (only if you’ve opted in)
• Improving our website, services, and customer experience
• Managing warranties, returns, or other post-purchase services
• Meeting our legal obligations under Australian law

We’ll never sell your personal information, and we only share it with trusted third-party providers (like payment processors or couriers) when needed to complete a service you’ve requested.

You’re in control of your information, and you can unsubscribe from marketing communications or update your details with us at any time.

How We Disclose Personal Information

We only share your personal information when it’s necessary to deliver our products or services, or when required by law.

This may include sharing information with:

• Delivery partners and couriers, so your order gets to you
• Payment providers and financial institutions, to securely process your payments
• IT and marketing service providers, who help us run our website, email communications, or customer support systems
• Regulatory bodies or government agencies, if legally required to do so under Australian law

All third parties we work with are required to handle your information securely and only use it for the purpose it was shared.

We do not sell or rent your personal information to anyone, ever.

If we ever need to share information overseas (for example, when using international platforms or services), we take all reasonable steps to ensure your data is protected in line with the Privacy Act 1988 (Cth).

Hammer Roo Website

When you visit hammerroo.com.au, we may collect certain information to help improve your experience, process your orders, and understand how our website is being used.

This includes:

• Basic browsing data such as your IP address, browser type, device type, and pages visited
• Cookies and similar technologies that help us remember your preferences, keep your cart updated, and deliver more relevant content
• Analytics tools (like Google Analytics or Meta Pixel) to understand website traffic and user behaviour
• Third-party services (like Shopify, payment gateways, or email platforms) that help us run the website and deliver services to you

Cookies can be disabled in your browser settings, but doing so may limit some features of the site, like keeping items in your cart or logging into your account.

We always aim to protect your data and only use these tools in line with the Australian Privacy Principles.

Our store is hosted on Shopify Inc. Your data may be stored through Shopify’s data storage, databases, and general Shopify applications. They store your data on a secure server behind a firewall.

Keeping Your Information Up to Date

To help us provide the best service possible, it’s important that the personal information we hold is accurate, complete, and current.

If your details change, like your name, address, email, or phone number, please let us know so we can update our records. You can:

• Log in to your account on our website to update your information
• Contact us directly via phone 07 3180 2311 or email info@hammerroo.com.au and we’ll take care of it for you

Under the Privacy Act 1988 (Cth), you also have the right to request access to the personal information we hold about you, and to ask for corrections if it’s inaccurate or out of date. We’re more than happy to assist with this.

Changes to This Privacy Policy

From time to time, we may update this Privacy Policy to reflect changes in our business, legal obligations, or privacy practices. The most current version will always be available on our website at hammerroo.com.au.

We encourage you to check back occasionally to stay informed about how we protect your personal information.

By continuing to use our website or services after any changes are made, you are agreeing to the updated policy.

How To Contact Us

If you have any questions about this Privacy Policy, need to update your personal information, or would like to make a complaint, please get in touch. We’re here to help.

You can contact us by:

Email: info@hammerroo.com.au
Phone: (07) 3180 2311
Post: 5/11-17 Cairns Street, Loganholme, QLD, 4129, AU

We aim to respond to all privacy-related enquiries promptly and in line with our obligations under the Privacy Act 1988 (Cth).