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Delivery Area:

• Hammer Roo delivers products anywhere in Australia & New Zealand.
• Click & Collect is also available at checkout for those wishing to pickup from our Loganholme QLD location.
• Other international locations are currently unavailable at checkout. Please contact us at Info@HammerRoo.com.au to make special arrangements.

Delivery Options:

• Hammer Roo provides you with three shipping options at checkout – Standard Shipping, Express Shipping & In Store Pickup/Click & Collect.
• Overnight/Priority services are available upon request, please contact us for a quote on (07) 3180 2311.

Dispatch Timing

• If you opted for delivery, you will receive an email when the goods have been dispatched. All packages are trackable so you will receive regular updates on the status of your delivery as it is being shipped to you once it has been dispatched.
• You can generally expect a turnaround time of less than 48 hours (excluding weekends) for order dispatch. We aim to dispatch your order within 1-3 business days of receiving it or within 14 business days for special order/custom made items, however during certain times of the year such as Christmas, Easter, Black Friday and Public Holidays dispatch times may be slightly longer.
• Should you need your items urgently Priority dispatch is also available for an additional fee (selected at checkout).

Pickup In Store

• Customers can place an order as a phone order or on the website via the Pickup In Store option at checkout. You will receive an order ready for pickup notification when your order is ready top be collected from our Loganholme warehouse.
• If any item ordered is over 50kg we will load your vehicle by forklift. You must come in an appropriate vehicle where this can occur - a ute, van or vehicle with a trailer. We cannot load heavy items into sedans, SUV's or passenger wagon vehicles where we cannot get full forklift access. If you are unsure, please call us prior to arriving to discuss for clarification (07) 3180 2311.
• If Goods are being collected; please collect them within 10 days after we inform you that they are ready for collection. If you do not, then unless you make arrangements with us for a collection at a later date, we will assume you have cancelled your order. This means we may re-sell the Goods and you may forfeit any deposit or payment you have made. We may need to verify your identity upon collection.

Carrier Information

• We use a variety of freight carriers including, but not limited to: Australia Post, Direct Freight, TNT, Couriers Please, Mainfreight & Team Global Express (formerly Toll).
• The freight carrier will be chosen by Hammer Roo based on parcel size, weight & receiving location. If you do not wish to have a certain carrier, please add this to the order notes and we will accommodate if possible.
• While we endeavor to provide the postage option chosen at cart, sometimes this is not possible due to factors including; weight restrictions, physical size restrictions & location. We will endeavor to provide a similar service where possible eg. Australia Post Express may be replaced with TNT Express for larger items.
• Please note the maximum package length that can be sent through Australia Post is 105cm and the maximum weight is 22kg. Anything over these dimensions will be sent via courier. If the parcel is outside these dimensions the parcel cannot be delivered to PO Boxes or Parcel Lockers.
• All items over 30kg needing a tailgate will be flagged on the product page & we will contact you to arrange a quote. For more information on the Tailgate Drop Fee please read below.

Insurance - Covering Loss/Damage In Transit

• All freight companies used by Hammer Roo are general carriers and therefore do not cover damage or loss of goods in transit. Hammer Roo offers a simple insurance option, that is calculated at 2% of the value of goods (starting at $0.75), your order will be insured against damage and/or loss in transit.
• We offer insurance on our website as an Opt-Out option for orders up to $5000 in value. In other words, it is automatically included. The only way it cannot be included is if you specifically untick the Insurance checkbox. This is your tacit agreement that you choose not to insure the goods and are taking risk with any issues that arise during the shipment of your order once it leaves Hammer Roo.
• If you do not accept the insurance charge, you will do so at your own risk and any damage and/or loss is your responsibility. In all cases, we HIGHLY recommend the optional protection of insurance.

Optional Insurance Will Cover:

• Damage from point of dispatch to point of delivery
• Lost In Transit from point of dispatch to point of delivery

Optional Insurance Will Not Cover:

• Items stolen from delivery address after carrier has successfully delivered the package.
• Items labeled as Authority To Leave

Authority To Leave

• If you want to have your order left at your address even if you are not home you can request Authority To Leave in the order notes during check out. If you request this option;

• You are accepting responsibility for delivery of the item once it leaves the warehouse.
• We assume a delivery has been made if the courier reports that the item has been delivered.
• Non-delivery/Theft claims by customers will not be accepted if the carrier confirms delivery has been made even if optional insurance is purchased.

Tailgate Drop Fees

• Any single product carton that weighs over 30kg must be shipped on a skid or pallet.
• If a product is over 30kg you can:
• Pick it up from the closest courier depot. Please advise us that you would like to choose this option, and when it arrives at the courier's depot they will be in touch to advise you it is ready for pick up. They will also set out any terms and conditions for the pick-up. It will be loaded via forklift so having an appropriate vehicle or trailer to allow this to happen is your requirement.
• Pay a tailgate drop fee. This will mean that the truck arriving to deliver the goods will have a hydraulic tailgate that will safely set the skid on the ground with a manual pallet truck to move the skid to a reasonable position on the property so that it is deemed to be safely delivered. Tailgate drop fees vary based on carrier (usually $65-$90), please contact us for an accurate quote.

• If your consignment fits the above criteria we will contact you prior to dispatch to confirm your preferred method and collect the tailgate drop fee if you choose that option for your delivery.

Manual Handling Surcharge (Overlength/Oversized Items)

• Any item once packaged that measures over 1.2m, weighs over 30kg or cannot pass through automatic freight sortation machines and must be handled manually by freight companies.
• For items 1.2 - 1.8m long there is a surcharge of $16.50 and for items 1.8m and longer there is a surcharge of $83.50 charged by the freight company to manually handle this freight.
• Hammer Roo passes this charge on at cost. If you choose the In Store Pickup option there is no extra charge on your order for handling these items.

Return To Sender

• If an unsuccessful attempt is made to deliver a parcel or parcel is uncollected within the carriers specified time-frame & the carrier returns the parcel to sender the customer will be responsible for re-delivery & return to sender charges.
• These charges vary depending on carrier & location. Should the customer not make contact regarding the parcel after 3 months from returned date, the parcel will be classed as abandoned & discarded.

Change of Mind - 7 Day Limit

• If you change your mind & no longer wish to own any product that has been purchased from Hammer Roo the goods may be returned within 7 days from the date of receiving item if delivery was selected, or 7 days from purchase date in store for a store credit or exchange. You are responsible for the cost of return freight. Some exclusions apply, please see below.

• Please get in touch to request a return at Info@HammerRoo.com.au & familiarize yourself with the full return conditions/process.

Situations when a customer may not return an item (excluding faulty items).

Custom Made Goods

• Customers may not return goods that have been modified to meet their needs, for example - sandpaper cut to length, custom made furniture etc.
• Please note, custom made or modified goods are unable to be returned unless agreed in writing by Hammer Roo Management.

Special Ordered/Non-Stocked Products

• Special order products which aren't normally stocked in store can not be returned, exchanged or cancelled once the order has been placed. If the item is on back order we will contact you with an estimated time frame.

Epoxy, Finishes, Glues & Other Liquids

• Customers may not return under any circumstances epoxy, finishes, glue & other liquids due to risk of improper storage and/or contamination.

PPE and Personal Products 

• Due to the possible health implications, customers may not return under any circumstances any PPE or Personal Products that have been opened or used in any way. Including but not limited to: masks/respirators, gloves, glasses/goggles etc.

• Goods may be returned by the customer if they believe the goods are faulty, in this case the return of goods is managed by the Warranty Process. If the fault is minor, we will at our discretion, repair or replace the item within a reasonable time. If there is a major failure with the item, you may choose a refund, exchange or repair.
• Where an item is damaged through misuse or abnormal use we cannot provide a refund, exchange or repair.

Hammer Roo is pleased to supply you with a large range of special order products on the basis of the following conditions:

Cancellation & Returns

• Products which aren't normally stocked in store (including custom made) are non-returnable, exchangeable or able to be cancelled once the order has been placed unless a warranty or guarantee is breached.

Estimated Shipping Date/s

• We will give you an estimated shipping date in good faith (listed on each individual product page), but we are unable to accept liability for delays in receiving the goods, which are beyond our reasonable control eg. if stock is unavailable, shipping/customs delays etc.
• In the event of a delay beyond our estimated time frame we will contact you to advise of the delay. Full delivery conditions can be found in our Shipping Options.

Quotes & Estimates

• Unless the quotation/estimate specifies otherwise, it is valid for 7 days and for the full quoted quantity only. The quote/estimate supersedes all previous quotes/estimates.